Problem-Solving Steps

Parents, educators, and community members share the same goal: to give students the best education possible. We all work together to make our schools safe, positive, and respectful places for each child to learn. There are times, however, when we may have different ideas about the way things could be done, and concerns could arise.

ºÚÁÏ´«ËÍÃÅ supports a collaborative approach to resolving concerns or complaints. If you or your child is having a problem with the school, it is important that we work together to solve it as quickly and fairly as possible. We set positive examples for children when we solve our problems respectfully and cooperatively. We also work toward building good, strong relationships among home, school, and community.

View HSD Problem Solving Process (PDF Version)

The problem-solving steps listed below follow HSD Board policy and Manitoba Education’s recommended protocol:

  1. The most important thing to do when you or your child is having a problem at school is to talk with the person who is most directly involved and most likely to be able to solve it with you. Speak with the teacher first.
  2. Contact the school principal if talking to your child’s teacher does not sufficiently resolve your concern.
  3. If you have spoken to the school principal, but the issue has not been resolved, contact the Superintendent’s Office at 204-326-6471.
  4. If you disagree with the decision of the Superintendent’s Office, you can submit an appeal to the Board of Trustees.

We all work together to make our schools safe, positive, and respectful places for each child to learn.

HSD Sign in ºÚÁÏ´«ËÍÃÅ and ºÚÁÏ´«ËÍÃÅ Offices

Communication with HSD Staff

ºÚÁÏ´«ËÍÃÅ is dedicated to fostering a respectful and professional environment in all schools and divisional offices. Aggressive behavior, verbal abuse, threats, or any form of harassment will not be tolerated. We appreciate your cooperation in ensuring all interactions—whether in person or via email—are conducted respectfully.